So far, we’ve extensively covered the topic of how digital transformation enables governments to become more efficient and increase the scope of their services. We’ve learned how digital allows them on a general level to better manage their budgets, protect their taxpayers’ data, increase their productivity, integrate siloed information to gain accurate insights, and eliminate paperwork.

But what about the people who use these digital collaboration tools on a daily basis?

In this video, you’ll step into the shoes of Raymond, a social worker who spends most of his time in the field solving complex cases that require careful analysis to make the right choices for the city’s most vulnerable citizens. You’ll also learn how the New York Administration for Children’s Services office uses Microsoft Dynamics 365 to give their workers access to accurate insights that allow them to successfully care for the wellbeing of the city’s children.


As a species, we’ve endured numerous challenges thanks to empathy and the notion that we must care for each other, especially in times of need. Governments were essentially created to ensure that our limited resources were adequately spent in creating better societies, which includes caring for those in distress and helping them through a rough situation.

Modern-day governments are complex institutions with hundreds of tasks and a short amount of time to complete them, which creates a constant sense of urgency since the well-being of their citizens often times depends on their level of efficiency. In this regard, The Department of Human Services in Victoria, Australia was no exception.

In this video, you’ll learn how the department has succeeded in harnessing digital transformation to become increasingly more effective at resolving people’s crises and delivering the social justice their citizens deserve.


Wild & Wolf is a large, global business that has successfully implemented Dynamics 365. Now, they are able to run their business, and its many dispersed locations, using as few solutions as possible, while enabling the most room to grow. This video showcases the success they’ve achieved with Dynamics 365.

According to Wild & Wolf, what makes the solution truly unique is the ability to instantly add apps, and use the additional functionality to dial in a solution in ways never possible before.

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Watch how one global company removed outdated, legacy systems and truly transformed the way they ran their business with Microsoft Dynamics 365 Business Central. Quickly outgrowing their disjointed systems, Wild & Wolf desperately needed a single platform to use across all their businesses.

After implementing Business Central, all of the companies that work with Wild & Wolf were now on one system, in the cloud. According to the company, the ability to “have one version of the truth for all our businesses is massively important for us.” Now, Wild & Wolf can envision a future with endless possibilities.


Victrex Business Unit Director Andy Walton’s a tough customer. He’s worked with multiple CRM systems and knows just what he wants. When it became clear he needed a better way to capture and track data on all the contacts that influence buying decisions, he found his solution in Microsoft Dynamics 365. Watch this video to discover how Victrix uses Dynamics to map a sustainable business pipeline that enables sales to engage at scale and personalize outreach.


On average, sellers work with 6.8 stakeholders and 16 colleagues per deal, which makes sales cycles very long and extremely complex. To further complicate matters, today’s sellers are on twice as many teams as they were a few years ago.

Clearly, legacy methods of storing and accessing customer information, tracking the status of deals in progress, collaborating with mobile colleagues, and maintaining a “big picture” view of every moving part are not sufficient for today’s on-the-go sales professionals. That’s where Microsoft Dynamics 365 provides a competitive advantage.

Watch this short video to learn how Dynamics 365 can help modernize seller productivity with a simpler, more streamlined way to build sales momentum, close more deals, and boost productivity.


See how the field service capabilities from Microsoft Dynamics 365 have allowed Yougenio — an e-Digital Services company — to optimize field service operations and provide timely, outstanding service to customers. Learn how you can improve productivity and create remarkable customer experiences with Microsoft Dynamics 365 Field Service solutions.


Coordinating teams and tools can be difficult, especially for global brands. That’s why Swarovski is letting go of its multiple sales tools in favor of a single, cohesive, connected system. Check out this video to learn more about Swarovski’s journey to a more integrated sales force with Dynamics 365.


Park Place Technologies is using Dynamics 365 to build and maintain strong relationships in the present and handle the data and changes necessary to move confidently into the future. Check out their story in this video.

Their customers look to Park Place Technologies to show them what’s on the cutting edge of technology. Park Place does this in part by employing workers who have an innovative and entrepreneurial spirit then providing them with leading-edge tools like Dynamics 365. Check out this video to learn more about their strategy and their journey.

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